Email Sending Functionality

Maxicare

Insurance Company Employee:
- Functionality: Adding insurer’s contact person.
- Email Notifications Received By: Howden (Mam Juney, Mam Janice, and Sir Pau), Howden Account Executive, and Insurer.
HR Employees (applicable to all insurers):
- Functionality: Adding HR’s POC (Person of Concern).
- Email Notifications Received By: Howden (Mam Juney, Mam Janice, and Sir Pau), Howden Account Executive, and Client HR.
Upload Member Update (Enrollment File for New Hires):
- Functionality: Uploading Enrollment file for new hires.
- Email Notifications Received By: Howden (Mam Juney, Mam Janice, and Sir Pau), Howden Account Executive, Insurer, Client HR (confirmation only of successful uploading/endorsement), and Client Employees (initial email notice).
Upload Member Update (Renewal Masterlist):
- Functionality: Uploading Renewal Masterlist.
- Email Notifications Received By: Howden (Mam Juney, Mam Janice, and Sir Pau) receive confirmation only of successful uploading/endorsement.
Upload Member Update (Email Address Template for Renewal):
- Functionality: Uploading Email Address Template for renewal.
- Email Notifications Received By: Howden (Mam Juney, Mam Janice, and Sir Pau) receive confirmation only of successful uploading/endorsement.
Upload Termination (Bulk):
- Functionality: Uploading canceled or terminated members.
- Email Notifications Received By: Howden (Mam Juney, Mam Janice, and Sir Pau), Howden Account Executive, Insurer, and Client HR (confirmation of successful uploading/endorsement only).
Upload Updates:
- Functionality: Correction of member’s information and plan type (bulk).
- Email Notifications Received By: Howden (Mam Juney, Mam Janice, and Sir Pau), Howden Account Executive, and Insurer.
Update Account Numbers:
- Functionality: Updating account numbers of members.
- Email Notifications Received By: None.
Upload Disapproval (Bulk):
- Functionality: Uploading disapproved dependents.
- Email Notifications Received By: Howden (Mam Juney, Mam Janice, and Sir Pau) and Client Employees.
Upload Requirement Bulk:
- Functionality: Uploading action memo.
- Email Notifications Received By: Howden (Mam Juney, Mam Janice, and Sir Pau) and Client Employees.
Upload Delivery Report:
- Functionality: Uploading ID card template.
- Email Notifications Received By: Howden (Mam Juney, Mam Janice, and Sir Pau) and Client HR.
Update Basic Info:
- Functionality: Individual correction of member’s basic info.
- Email Notifications Received By: Howden (Mam Juney, Mam Janice, and Sir Pau), Howden Account Executive, and Insurer.
Update Advance Info - Email:
- Functionality: Individual correction of principal’s email.
- Email Notifications Received By: Howden (Mam Juney, Mam Janice, and Sir Pau), Howden Account Executive, and Client Employees (initial email notice).
Update Advance Info - Delete Member:
- Functionality: Individual removal of duplicate entries.
- Email Notifications Received By: None.
Manage Membership - Cancellation:
- Functionality: Individual cancellation.
- Email Notifications Received By: Howden (Mam Juney, Mam Janice, and Sir Pau), Howden Account Executive, and Insurer.
Manage Membership - Disapproval:
- Functionality: Individual disapproval.
- Email Notifications Received By: Howden (Mam Juney, Mam Janice, and Sir Pau) and Client Employees.

Intellicare

Upload Member:
- Functionality: Uploading Member file.
- Email Notifications Received By: Howden (Mam Juney, Mam Janice, and Sir Pau), Howden Account Executive, and Employees (initial email notice).

Beneficiary

Upload Member:
- Functionality: Uploading Member file.
- Email Notifications Received By: Howden (Mam Juney, Mam Janice, and Sir Pau), Howden Account Executive, and Beneficiary Employees (initial email notice).
Adding of Beneficiaries:
- Functionality: Successful Adding of Beneficiaries on Beneficiary Portal.
- Email Notifications Received By: Howden (Mam Juney, Mam Janice, and Sir Pau), Howden Account Executive, and Beneficiary Employees.